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Welcome to COMFORTSTEP GOODS LLC. We value your personal information and privacy and are committed to collecting, using, storing, and protecting your personal information in a transparent, reasonable, and secure manner.
This Privacy Policy applies to the processing of personal information involved when you visit, browse, and use our website, as well as when you purchase our rugs and related products.
- About Us
Company Name: COMFORTSTEP GOODS LLC
Phone: +1 3146357647
Email: info@comfortstepgoods.com
Address: 827 E 11TH AVE #1 ANCHORAGE AK 99501
In this Privacy Policy, “we,” “our,” or “COMFORTSTEP GOODS LLC” refer to the company mentioned above.
- Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact and Account Information
Includes your name, email address, phone number, billing information, and other contact details you voluntarily provide.
Order and Transaction Information
When you purchase rug products, we may collect order numbers, purchased items, order amounts, shipping addresses, billing addresses, order status, and related transaction information.
Shipping Information
To fulfill order delivery, we may need to collect the recipient’s name, shipping address, phone number, and other information necessary to complete the delivery.
Website Usage Information
When you visit our website, we may automatically collect certain technical and usage information, such as IP address, browser type, device type, operating system, pages visited, and website usage patterns.
Customer Service Information
When you contact us via email, phone, or other means, we may retain the information you provide and records of communications related to inquiries, orders, or after-sales service.
- How We Use Personal Information
We may use the collected information to:
Process and fulfill your orders;
Arrange product delivery;
Provide customer service and after-sales support;
Process returns, refunds, and related requests;
Send you important notifications regarding your orders;
Improve our website, products, and customer experience;
Prevent fraud, unauthorized transactions, and other security risks;
Comply with applicable laws, regulations, and tax requirements;
Maintain our business records and legitimate interests. We will not use personal information for purposes incompatible with the original collection purpose, unless permitted by law or otherwise authorized by you.
- Payment Information
We may use third-party payment service providers to process online payments.
Under normal circumstances, we do not directly store complete payment credentials, such as full credit card numbers or bank card security codes. Payment information is typically processed by the respective third-party payment processors in accordance with their own privacy policies and security standards.
- Sharing of Personal Information
To operate the website and fulfill your orders, we may share relevant personal information with the following categories of third parties to the extent necessary:
Payment processing service providers;
Delivery and logistics service providers;
Website hosting and technical service providers;
Customer service and communication service providers;
Fraud prevention and website security service providers;
Accounting, legal, or professional advisors;
Government agencies or law enforcement bodies as required by law.
We do not sell your personal information for unrelated third-party commercial purposes.
We may also disclose personal information if required by law or if necessary to protect our legitimate interests, website security, or the safety of our customers.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Ensure the proper functioning of the website;
Remember user settings;
Analyze website visits and usage;
Improve website functionality and user experience;
Identify and prevent security risks.
Non-essential cookies may be used in accordance with applicable laws and your choices. You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect the website’s proper functionality.
- Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, use, modification, disclosure, or destruction.
However, no method of internet transmission or electronic storage is absolutely secure. Therefore, while we strive to protect your personal information, we cannot guarantee that information transmission or storage will be entirely free from risk.
- Retention Period for Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes of collection, provide services, comply with legal obligations, and resolve disputes.
For orders and related transaction records, we generally retain the relevant personal data for 7 years after the order is completed.
Upon the expiration of the 7-year period, we will delete, anonymize, or securely dispose of the relevant personal data in accordance with applicable laws and actual business needs. Certain information may need to be retained for a longer period due to legal, tax, accounting, fraud prevention, or dispute resolution requirements.
- California Consumer Privacy Rights (CCPA)
If you are a California resident, you may have specific privacy rights under the California Consumer Privacy Act (CCPA, as amended). The CCPA grants California consumers who meet applicable criteria certain rights, including the rights to know, delete, and correct personal information; to opt out of the sale or sharing of personal information; and to limit the use and disclosure of sensitive personal information.
9.1 Right to Know
You may request that we disclose:
The categories of personal information we have collected;
The categories of sources from which we collected the personal information;
The business or commercial purpose for collecting and using the personal information;
The categories of third parties with whom we share the personal information;
The specific pieces of personal information we have collected about you.
9.2 Right to Delete
Subject to legal exceptions, you may request that we delete the personal information we have collected about you (personal data is retained for 7 years following the completion of an order).
Certain information may not be deletable due to legal obligations, transaction completion, security incident detection, dispute resolution, or other legally permitted exceptions.
9.3 Right to Correct
If you believe the personal information we hold is inaccurate, you may request that we correct the relevant information.
9.4 Right to Opt Out of the Sale or Sharing of Personal Information
California consumers have the right to request that businesses stop selling or sharing their personal information. The CCPA also allows consumers to express their opt-out requests via valid opt-out preference signals, such as the Global Privacy Control (GPC).
If you wish to exercise your “Do Not Sell or Share My Personal Information” right, please contact us at the following dedicated email address:
Email: info@comfortstepgoods.com
Please include the following in the email subject line:
“California Privacy Request – Do Not Sell or Share”
We will process your request in accordance with applicable law.
If we receive a valid opt-out request, we will—to the extent required by law—cease selling or sharing your personal information, unless you subsequently provide authorization to do so.
9.5 Right to Limit the Use of Sensitive Personal Information
To the extent the CCPA applies, California consumers may request that businesses limit the use and disclosure of sensitive personal information to only those specific purposes permitted by law. 9.6 Right to Non-Discrimination
You will not be subject to unfair, discriminatory treatment for exercising your privacy rights under the CCPA. We will not deny you goods or services, or provide a lower quality of service, simply because you have exercised your applicable privacy rights.
- How to Submit Privacy Requests
You may submit privacy-related requests via the following methods:
Phone: +1 3146357647
Email: info@comfortstepgoods.com
To protect the security of your personal information, we may require reasonable information to verify your identity and the details of your request.
To the extent permitted by law, we may ask you to provide basic information related to your request to confirm the personal information associated with it.
- Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed at children.
If we discover that we have collected personal information from children protected by law without appropriate authorization, we will take reasonable steps to delete such information as required by applicable law.
- Third-Party Websites
Our website may contain links to third-party websites, payment services, or other external services.
Third-party websites have their own independent privacy policies and data processing rules. We are not responsible for the privacy practices of third-party websites. We recommend that you review the applicable privacy policies before visiting third-party websites.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to changes in our business, adjustments to website functionality, or changes in laws and regulations.
The updated Privacy Policy will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically to stay informed about how we protect your personal information.