Delivery And Shipping

Welcome to the product delivery service of COMFORTSTEP GOODS LLC. This shipping policy applies to the rugs and related products we sell within the United States.

We select appropriate logistics carriers based on the order location, product dimensions, weight, and delivery address to ensure safe and reliable delivery.

1. Order Processing Time

We begin preparing and processing your order once payment is successfully received.

Typically:

Order processing time: 1–3 business days.
Once processing is complete, we arrange for the carrier to pick up or transport the shipment.
Processing times may be extended during holidays, promotional events, inventory adjustments, or other special circumstances.

Once the order enters the shipping phase, customers can track the shipment status using the tracking information we provide.

2. Domestic Shipping (USA)

We primarily provide domestic shipping services via the following carriers:

UPS
FedEx
Other suitable logistics providers based on specific order requirements

The specific carrier is selected based on the order’s dimensions, weight, delivery address, and shipping route.

UPS Ground

UPS Ground is a commonly used, cost-effective ground shipping service within the U.S.

According to official UPS information, delivery times for UPS Ground within the U.S. are typically 1–5 business days.

FedEx Ground

FedEx Ground is suitable for standard package delivery within the U.S.

Official FedEx information indicates that Ground delivery within the contiguous 48 states typically takes 1–5 business days, while shipments to/from Alaska and Hawaii typically take 3–7 business days.

FedEx Home Delivery

We may also use FedEx Home Delivery for residential addresses.

Delivery typically takes 1–5 days within the contiguous 48 states and 3–7 days for Alaska and Hawaii. FedEx Home Delivery supports residential delivery and offers delivery options that include weekends.

3. Estimated Delivery Time

Combining order processing and transit times, the estimated timeframe for orders within the U.S. is generally:

Order processing: 1–3 business days

Shipping/Transit: 1–5 business days

Total estimated time: Approximately 2–8 business days

Transit times may be longer for Alaska, Hawaii, and certain remote areas.

The times listed above are estimates and do not constitute a guaranteed delivery date. Actual delivery times may be affected by delivery distance, weather conditions, holidays, carrier operations, address details, and other uncontrollable factors.

4. Shipment Tracking

Once an order has been handed over to the logistics carrier, we will provide tracking information to the customer, provided the order includes a tracking service.

You can use the carrier’s tracking system to check:

Whether the package has been shipped;
Current transit location;
Delivery progress;
Estimated delivery time;
Final delivery status.

If tracking information has not yet updated, please allow time for the carrier’s system to synchronize.

5. Delivery Address

Please ensure that the recipient’s name, street address, city, state, and ZIP code provided at checkout are accurate.

If a package is delayed, returned, or incurs additional fees due to an incorrect or incomplete address provided by the customer, we may need to address the associated costs and re-delivery arrangements based on the specific circumstances.

6. Remote Areas and Special Addresses

Deliveries to certain remote areas, Alaska, Hawaii, or special addresses may require longer transit times.

For residential addresses, we may select FedEx Home Delivery, UPS Ground, or other suitable delivery services based on logistics arrangements.

The specific delivery method is subject to the actual arrangements made for the order.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delivery times may be affected by the following factors:

Severe weather;
Natural disasters;
Peak holiday shipping periods;
Carrier operational adjustments;
Traffic and road conditions;
Address issues;
Package rerouting;
Other circumstances beyond the reasonable control of COMFORTSTEP GOODS LLC.

If there are anomalies in the shipment status or a lack of updates for an extended period, we will assist the customer in investigating the issue based on the specific circumstances.

8. Package Marked Delivered but Not Received

If tracking indicates the package has been delivered but you cannot locate it, please first check:

Your doorstep or designated delivery area;
Your mailbox or package storage area;
Whether a family member accepted the package;
Whether a neighbor accepted the package;
Whether property management or the front desk accepted the package.

If you are still unable to locate the package, please contact us promptly, and we will assist you based on the specific order and tracking details.

9. Damaged Packages

If you discover obvious shipping damage to the outer packaging or the rug itself upon receipt, please contact us as soon as possible. We recommend that you retain the following:

The outer packaging;
The product itself;
The shipping label;
Photos of the damage;
Order information.

These items will help us verify the situation with the shipping carrier and provide a resolution.

10. Delivery of Large Rugs

Some rugs that are large in size or heavy in weight may be subject to carrier restrictions regarding dimensions, weight, or packaging requirements.

We will select an appropriate delivery method based on the actual product specifications.

For orders involving oversized items, actual shipping times and delivery methods may differ from those for standard packages.

11. Weekends and Holidays

Business days are generally defined as Monday through Friday, excluding applicable U.S. federal holidays.

Some carriers may offer weekend delivery services; however, availability on Saturdays or Sundays depends on the specific carrier, delivery address, and service type.

For example, FedEx Home Delivery offers limited weekend residential delivery services.

12. Shipping Costs

Applicable shipping costs are determined based on the items ordered, the delivery address, package dimensions and weight, and the selected delivery method.

If an order incurs additional shipping fees, we will display them to you during the checkout process where applicable.