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Terms of Service
Welcome to COMFORTSTEP GOODS LLC. These Terms and Conditions of Service (hereinafter referred to as “these Terms”) apply to your access to and use of our website, as well as all purchases of rugs and related products made through the website.
By accessing our website, browsing products, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please discontinue use of this website.
- Company Information
Company Name: COMFORTSTEP GOODS LLC
Phone: +1 3146357647
Email: info@comfortstepgoods.com
Address: 827 E 11TH AVE #1 ANCHORAGE AK 99501
- Products and Services
COMFORTSTEP GOODS LLC primarily sells rugs and related home products through its website.
We strive to ensure the accuracy of product names, images, dimensions, materials, colors, prices, and other product information displayed on the website.
Due to variations in display settings across different devices, there may be slight visual differences between the actual product color and the images shown on the website.
We reserve the right to adjust, suspend, or discontinue the sale of any product based on inventory, availability, product updates, or operational needs.
- Order Confirmation
When you submit an order through the website, you are indicating your intent to purchase the selected items.
After an order is submitted, we may send you an order confirmation. An order confirmation does not constitute acceptance of an order containing obvious errors (such as clear mistakes regarding price, inventory, or product details).
If an order cannot be processed successfully, we may contact you to cancel the order and, where applicable, refund any payments already made.
- Payment Terms
Product prices on the website are determined by the amounts displayed on the checkout page.
You must complete payment using the methods provided on the checkout page at the time of order submission.
We accept credit cards, debit cards, and other payment methods displayed on the website’s checkout page.
One-Time Purchase
Products from COMFORTSTEP GOODS LLC are sold as one-time purchases.
Purchasing rugs or other products does not incur subscription fees, recurring membership charges, or automatic renewals.
Unless you voluntarily place a new order, we will not automatically charge your payment method for subsequent fees based on a previous purchase.
The order total, applicable taxes, and any other fees clearly indicated during the checkout process will be displayed to you prior to payment.
5. Billing Terms
When you complete payment for an order, you authorize us or our payment processing service provider to process the one-time transaction for the amount displayed on the order checkout page.
We will not automatically create a subscription based on the order, nor will we initiate recurring or automatic renewal charges.
In the event of a refund, the refund will be processed in accordance with our Refund and Return Policy and typically credited back to the original payment method.
In cases of unauthorized transactions, payment disputes, or suspected fraud, we may take necessary measures to verify the transaction and suspend the relevant order.
- Ownership and Risk
Except as otherwise provided by applicable law, ownership of the purchased goods passes to the customer upon completion of the order and delivery in accordance with applicable shipping terms.
COMFORTSTEP GOODS LLC retains ownership of the goods until such ownership legally transfers to the customer.
Any delays, loss, or damage occurring during transit will be handled in accordance with applicable shipping and after-sales policies.
- Intellectual Property and Ownership
This website and all its content, including but not limited to:
Website text;
Product descriptions;
Product images;
Website design;
Brand names;
Trademarks and logos;
Graphics;
Page layouts;
Website code;
Page content;
Other original materials;
are the property of COMFORTSTEP GOODS LLC or its licensors and are protected by applicable intellectual property laws.
Unless expressly authorized in writing by COMFORTSTEP GOODS LLC or the relevant rights holder, no individual or business may copy, reproduce, modify, distribute, sell, republish, publicly display, use for commercial purposes, or create derivative works based on these materials.
Purchasing our products does not grant you ownership rights to the content, product images, trademarks, brand assets, or other intellectual property associated with the COMFORTSTEP GOODS LLC website.
Customers acquire ownership only of the physical goods purchased; they do not acquire ownership rights to the brand, images, design materials, or other intellectual property associated with the goods.
- Acceptable Use of the Website
You may:
Legally access and browse our website;
View product information;
Make legitimate personal or commercial purchases;
Use the standard functions provided by the website;
Engage in normal transactions and communications with us in accordance with applicable laws.
You must ensure that your use of the website complies with applicable laws, regulations, and these terms.
9. Prohibited Conduct
Without our authorization, you may not:
use the website to engage in any illegal activities;
provide false, misleading, or fraudulent order information;
use another person’s payment information to conduct unauthorized transactions;
interfere with the normal operation of the website;
attempt unauthorized access to the website’s backend, servers, or other systems;
upload viruses, malware, or other destructive code;
use automated tools to scrape large amounts of website content;
copy or commercially use website content without authorization;
infringe upon our intellectual property rights or those of third parties;
engage in fraud, malicious chargebacks, or false payment disputes;
use the website to commit acts that harm other customers or our business operations.
- Violations and Consequences
If we reasonably believe that you have violated these Terms, applicable laws, or engaged in fraud, unauthorized transactions, or other risky behavior, we may take one or more of the following measures:
suspend or cancel relevant orders;
refuse future orders;
restrict or suspend access to the website;
suspend relevant transactions;
cancel the relevant account or service access;
retain relevant transaction records to the extent permitted by law;
report suspicious activity to payment service providers, logistics providers, or relevant authorities;
take legal action where necessary.
The measures above do not affect other rights and remedies available to us under applicable law.
- Product Pricing and Information Accuracy
We strive to ensure the accuracy of product prices, inventory, product descriptions, and other information on the website.
However, errors may occasionally appear on the website due to system glitches, technical issues, or human error.
If we discover that an order involves information containing obvious errors, we may—to the extent permitted by law—contact you to offer a cancellation of the order or propose another reasonable solution.
- Returns, Refunds, and Cancellations
For information regarding returns, refunds, order cancellations, and related conditions, please refer to the Return and Refund Policy published on our website.
In the event of a direct conflict between these Terms and a specific return or refund policy, the policy expressly applicable to the relevant transaction shall prevail, unless otherwise provided by applicable law.
- Third-Party Services
We may use third-party service providers to assist in operating the website, such as for payment processing, website hosting, technical support, delivery, or security services.
Third-party services may be subject to their own terms and privacy policies. We assume no liability for the operation, content, or policies of independent third-party services beyond what is required by applicable law.
- Limitation of Liability
To the maximum extent permitted by applicable law, COMFORTSTEP GOODS LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
temporary unavailability of the website;
network or communication failures;
interruptions to third-party services;
technical issues beyond reasonable control;
user violation of these Terms;
improper use of products by the user;
provision of incorrect or incomplete information by the user.
To the maximum extent permitted by applicable law, our total liability for direct losses arising from any specific order shall generally not exceed the amount actually paid for the relevant goods in that order.
Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
- Force Majeure
We shall not be liable for any failure to perform or delay in performing our obligations due to events beyond our reasonable control.
Such events may include natural disasters, extreme weather, fire, war, government actions, public health emergencies, strikes, transportation disruptions, supply chain interruptions, network failures, or other events beyond reasonable control.
- Dispute Resolution
In the event of a dispute between you and COMFORTSTEP GOODS LLC, we encourage both parties to first seek a resolution through amicable communication.
You may contact us via:
Email: info@comfortstepgoods.com
We will make reasonable efforts to understand the issue and find an appropriate solution.
If the parties are unable to resolve the dispute through informal communication, either party may seek relief from a court of competent jurisdiction or another legitimate dispute resolution body in accordance with applicable law.
These Terms do not limit any non-waivable consumer protection rights to which you are entitled by law.
- Governing Law
These Terms, and the relationship between you and COMFORTSTEP GOODS LLC arising from the website or product transactions, shall be governed by the laws of the State of Alaska, USA, to the extent permitted by applicable law, excluding its conflict of law rules.
In the event of a conflict between these Terms and applicable federal law or other mandatory laws, the applicable mandatory laws shall prevail.
- Jurisdiction
To the extent permitted by applicable law, any disputes arising from these Terms, the use of the website, or product transactions shall be submitted to a court of competent jurisdiction. These Terms do not deprive consumers of any statutory rights they may have under applicable mandatory laws.
- Modification of Terms
We may update these Terms to reflect changes in business operations, website functionality, or applicable laws and regulations.
The updated version will be posted on the website, and the effective date will be updated accordingly.
Your continued use of the website or submission of an order following an update to the Terms constitutes your acceptance of the updated Terms, except where otherwise provided by law.
- Severability
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
- Entire Agreement
These Terms of Service, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies applicable to specific transactions posted on the website, constitute the entire agreement between you and COMFORTSTEP GOODS LLC regarding the website and the purchase of products.